Being "at cause" feels especially relevant in a situation where the outcome didn't go as planned. The leaders at work who own the situation, don't place blame, and instead look for solutions have always stood out to me. The ones who place the blame elsewhere or don't have their team's back also stand out...
The “at cause” mindset you describe perfectly embodies what I was taught at Target. When I first started at Target, I was taught to “own it”. Owning it meant that you owned your behavior, attitudes, and results. It feels very similar to what you learned at Bain.
The book QBQ (The Question Behind the Question) by John Miller also does a great job of reframing questions to shift from blame to personal responsibility.
Being "at cause" feels especially relevant in a situation where the outcome didn't go as planned. The leaders at work who own the situation, don't place blame, and instead look for solutions have always stood out to me. The ones who place the blame elsewhere or don't have their team's back also stand out...
The “at cause” mindset you describe perfectly embodies what I was taught at Target. When I first started at Target, I was taught to “own it”. Owning it meant that you owned your behavior, attitudes, and results. It feels very similar to what you learned at Bain.
The book QBQ (The Question Behind the Question) by John Miller also does a great job of reframing questions to shift from blame to personal responsibility.
Great post Josh.